Privacy Policy

Last updated: November 24, 2025

DufCosmetics ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we share it, and your rights under South African POPIA law.

1. Personal Information We Collect

We collect the following information when you place an order, create an account, or contact us:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Payment method (processed securely through third-party gateways — we do NOT store card details)
  • Order details & preferences

We may also collect basic technical info such as IP address, device type, and browsing activity to improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process, fulfil, and deliver your orders
  • Contact you with order updates or customer support
  • Handle returns, refunds, and payment confirmation
  • Improve our website, products, and customer experience
  • Send marketing or promotional emails (only if you have opted in)

We never sell or trade your personal information.

3. Email & SMS Marketing

By placing an order or subscribing to our newsletter, you agree to receive:

  • Order updates
  • Promotions, product launches, and special offers

You can unsubscribe from marketing messages at any time.

We use Brevo (Sendinblue) for email management and marketing campaigns.

4. Sharing Your Information

We only share your information with trusted, essential service providers that help us run our business:

  • Payment gateways (e.g., PayFast)
  • Shipping partners (e.g., PUDO, Aramex, Fastway, The Courier Guy)
  • Email service providers (e.g., Brevo)
  • Hosting and analytics tools

These partners only use your information to complete payment, delivery, or service-related tasks.

5. Security of Your Information

We take strong measures to protect your data, including:

  • HTTPS secure browsing
  • Encrypted payment processing
  • Strict access controls

We do not store any credit card information on our servers.

6. Your Rights (POPIA Compliance)

Under the South African POPIA Act, you have the right to:

  • Request access to the personal info we hold about you
  • Ask us to update or delete your information
  • Opt out of marketing communications at any time

You can contact us directly to exercise these rights.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: infos@dufcosmetics.co.za
WhatsApp: +27 685 093 206
Address: 25 Princess Avenue, Windsor West, Johannesburg, South Africa