Shipping Policy
Learn about our delivery process and timelines
How to Order
Orders are placed through WhatsApp. Add items to your cart, fill in your shipping details, then tap "Send Order via WhatsApp". We will reply with our banking details for EFT payment. Once payment is confirmed, your order is processed within 1–2 business days and you will receive tracking details when dispatched.
Domestic Shipping (South Africa)
Delivery usually takes 1-3 business days within South Africa. Shipping charges are calculated at checkout based on your location.
- Free Shipping: FREE on all orders over R500
- Standard Shipping: Calculated at checkout for orders under R500
- Tracking: You'll receive tracking details once your order is dispatched
Possible Delivery Delays
While we aim to deliver within 1-3 business days, please note that delivery can occasionally take longer than expected. Once your parcel is handed over to the courier, it is in their hands, and delays can happen for reasons outside of our control, such as:
- Courier company delays, backlogs or network disruptions
- Busy periods such as festive season, Black Friday and public holidays
- Bad weather, load shedding or road closures
- Deliveries to remote or outlying areas
We ask for your patience should this happen. Your tracking number will always show the latest status, and you are welcome to contact us on WhatsApp and we will follow up with the courier on your behalf. Please note that we cannot be held responsible for delays caused by the courier company.
International Shipping
We currently deliver within South Africa only. For international delivery inquiries, please contact us on WhatsApp or via email.
Delivery Issues
If you are not home when the courier arrives, they will attempt delivery again or contact you to reschedule. If delivery fails multiple times, the order may return to us.
Change of Address
If you need to change your delivery address after placing an order, please contact us immediately via email or WhatsApp, but only if your order hasn't been shipped yet.
How do I track my order?
When your order has been dispatched, you will receive an email notification with a tracking number. Please allow 24-48 hours for the tracking information to become active.
If you have any questions, please contact us:
Email: infos@dufcosmetics.co.za
WhatsApp: +27 685093206